Canadians’ Financial Resilience in the Era of Covid-19

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Working to improve financial health and resilience for all 

As the leading independent authority on financial health in Canada, Seymour Consulting is working with Financial Institutions, Government and other committed innovators to help measurably improve the financial health, resilience and well-being of Canadian households at scale.    

This is more important than ever, knowing the connection between financial well-being and resilience and the overall well-being and resilience of individuals, families, small businesses and our economy.        

We’re a growing, purpose-driven consulting firm and members of the C.D. Howe Institute.      

How we define financial health, resilience and wellness         

The Seymour Financial Resilience Index TM       

By applying our Seymour Financial Resilience IndexTM launched in 2020, we are now helping Financial Institutions to understand, measure and help improve the financial resilience of their customers and employees, while enhancing decisioning, supporting more nuanced credit and risk management strategies and helping financial innovators to differentiate their brands and customer experiences.    

The Index measures a household’s ability to get through financial hardship, stressors and shocks as a result of unplanned life events. It measures this at the individual household, segment, provincial and national levels: across nine behavioural, sentiment and resilience indicators.        

We provide access to our Index, data analytics and financial resilience scoring for financial institutions, social enterprises, fintechs and other organizations with a stake in the financial lives and success of their customers. Clients and partners work with us to understand, score and track the financial resilience of their customers, target populations and portfolios over time.  Customized analytics, advisory services and strategic consulting services include enterprise financial health and customer experience strategy development. This helps Financial Institutions and other organizations to provide empathetic, relevant support for customers and focus their people talent to support customers in meaningful ways – while deepening relationships and managing risk. Our Index and services also allow organizations to drive operational efficiencies, growth and positive community impact.  

The Index enables the Government, non-profit organizations and other partners to create data-informed, targeted policies and programs, including for Canada’s more vulnerable and underserved populations. Our work and pro bono projects help to build a stronger more resilient Canada (and world) while identifying people that are most impacted by financial stress, vulnerability and hardship — including as Covid-19 pandemic impacts unfold.    

We’re a passionate team working to make a difference. Please contact us for a free consultation, we’d love to learn more about your organization and how we can help.

 

Canadians’ Financial Resilience in the Era of Covid-19

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June 2020 Index Release

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June 2020 Index Release

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Financial Health and Resilience:

Research and Measurement

Consulting

Collaborative Innovation